Shipping & Returns
We deliver to selected serviceable locations.
Our Commitment
Prakrutivaram, is keen to provide its patrons with a high level of customer service, so as to ensure their complete satisfaction. We do a detailed quality check of the items before we ship them out. In the unlikely event that any product you have ordered from us has not been received in good condition: if it is damaged or defective or if the product delivered differs from what you had expected, you may return the product unused and in the same condition as you received it: with its original packaging along with original tags for a refund or an exchange.
The Customer should take note of the following
- There may be certain variations between the product such as colours seen on websites and the actual product.
- All claims of returns will be entertained within 12 hours of delivery of the product.
- No Guarantee on any of our products.
How do I begin ?
Simple!
Drop us an email at [email protected]
Clearly mention the following details on the email:
- Order number in the subject.
- Your name.
- Contact number.
- Order number.
- Barcode no. of the SKUs you wish to return along with the photograph of the items.
- Reason for return.
- On receipt of the email, we will mail you the shipping details.
What do I need to do before shipping the returned Item(s)?
- Ensure all items are packed neatly in its original condition-retaining labels, packing, and accessories in a clean box.
- Insert a copy of the invoice in the box.
- Follow Shipping details as mentioned.
Under what circumstances will the refunds be processed?
- Items received in its unused and original condition.
- All claims of refunds will be entertained within 12 hours of delivery of the product.
- No alterations and modifications of the products should have taken place.
- Return will be processed at the sole discretion of management.
If your refund requisition is Accepted:
- If you claim is approved, then your refund will be processed, and a credit will automatically be applied to the source of payment, within 7 working days.
Who will bear the shipping cost of returns?
Shipping cost of the returned products will be borne by the customer.
But I have more questions with regards to return.
Drop in a mail to [email protected]
