Terms & Conditions
Welcome to Prakrutivaram. As you continue to browse and use this website you are agreeing to comply with
and be bound by the following terms and conditions, which together with our privacy policy, govern
Prakrutivaram’s relationship with you and the website. The term 'Prakrutivaram' or 'us' or 'we' refers
to the owner of the website www.prakrutivaram.com. The term 'you' refers to the user or viewer of our
website. The use of this website is subject to the following terms:
- The content of this website is for your general information and use only. It is subject to change
without any prior notice.
- Neither we nor any third party provide any warranty or guarantee as to the accuracy, timeliness,
performance, completeness or suitability of the information and materials found or offered on this
website for any particular purpose. You acknowledge that such information and materials may contain
inaccuracies or errors and we expressly exclude liability to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we
shall not be liable. It shall be your own responsibility to ensure that any products, services or
information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is
not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other
than in accordance with the copyright notice, which forms part of these terms and conditions.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided
for your convenience to provide further information. They do not signify that we endorse the
website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Prakrutivaram
prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the
laws of India or other regulatory authority.
CANCELLATION POLICY
Prakrutivaram believes in helping its customers as far as possible, and has therefore a liberal
Cancellation Policy. Under this policy:
- Cancellations will be considered only if the request is made within 2 hours of placing an order.
- Refund will be done within 7-10 working days in the case of online payments done through
Credit/Debit/Net banking facility.
RETURN/EXCHANGE POLICY
- All products are pre-checked for quality and defects before they are shipped. In spite of our best
efforts, if you find the product delivered is damaged kindly email the customer care for Return
procedure within 12 hours of delivery. The decision to accept returns rests solely with the
Prakrutivaram Team.
- Once the products are shipped no returns will be accepted unless the above mentioned details stand
true.
- If the product is disliked by the customer it is not eligible for exchange.
- The photos of all products are taken under neutral lighting conditions, and we make the best
possible effort to reproduce the exact color. Sometimes the colors may look different due to the
temperature of your monitor and/or device settings.
- Please ensure that products are returned in original condition and packaging in order to get your
full credit. Kindly note that this is a non-negotiable policy.
- Once the Prakrutivaram team decides to accept the request, It shall take a week’s time to refund or
exchange.
Lastly, the exchange facility shall only be provided once and for all. Repetitive exchange request
shall not be entertained.
PRICING INFORMATION
While Prakrutivaram strives to provide accurate product and pricing information, typographical errors may
occur. In case if the product is listed with an incorrect price or information, Prakrutivaram shall have
the right,at its sole discretion, to refuse or cancel any orders placed for that product, unless the
product has already been dispatched, In such case, Prakrutivaram may either contact you for instructions
or cancel your order and notify you of such cancellation. Unless the product ordered by you has been
dispatched, your offer will not be deemed accepted and Prakrutivaram will have the right to modify the
price of the product and contact you for further instructions using the e-mail address provided by you
during the time of registration, or cancel the order and notify you of such cancellation. In the event
that accepts your order, the same shall be debited from your account and duly notified to you by email
that the payment has been processed.The payment may be processed prior to Prakrutivaram dispatch of the
product that you have ordered. If we have to cancel the order after we have processed the payment, the
said amount will be reversed back to your account.
We strive to provide you with the best prices. However, sometimes a price online may not match the price
of a store. In our effort to be the lowest price provider in your particular geographic region, store
pricing may sometimes differ from online prices. Prices and availability are subject to change without
notice.
ELECTRONIC COMMUNICATIONS
When you subscribe or register with us, you automatically give us the consent to communicate with you.You
agree that all agreements, notices, disclosures and other communications that we provide to you
electronically satisfy any legal requirement that such communications be in writing. Also we will be
sending you email to inform you about new collections and any other information that we feel might be
relevant to convey to our customers.
LEGAL JURISDICTION
This User Agreement shall be construed in accord with the applicable laws.
CONDITIONS FOR CUSTOMER SUPPORT
- The conversation on the chat Window may be recorded and used by Prakrutivaram in future as proof of a chat.
- The conversation via chat cannot involve any form of abusive language.
- The chat Window will not be used for cross selling of any products or any other form of
solicitation.
- The chat Window will not be used to provide any recommendation or advice on investing.
- The chat Window will be used to resolve basic issues related to your buying products offered by Prakrutivaram
- Prakrutivaram has the right to discontinue the chat facility at any point in time, at its own
discretion.
- Prakrutivaram does not guarantee that all queries posted via the chat Window will be immediately redressed. Prakrutivaram, or its executives, is not responsible for any delay caused in attending to, or replying to, the queries via chat.
For all queries / grievances you are requested to send a mail to
[email protected]
